NOW is the time to share your valuable feedback with Northeast Health Wangaratta (NHW) by filling out a survey online that will inform its 2025-2028 Strategic Plan.
Examples of added services include expanded telehealth and virtual consultations, more specialist services, extra community-based outreach programs, increased in-home care and support services, and additional rehabilitation and therapy services.
NHW has been travelling around the region and conducting listening posts to hear firsthand from people in the different communities about what they need regarding the delivery of health services from the organisation.
NHW board chair Alison Maclean said the board is really excited to be undertaking its strategic planning process.
“We have taken the view that hearing from the community is as essential as it always is to make sure their needs, their voices and their expectations from their health service come through in our plan,” Ms Maclean said.
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“We have been in various towns interrupting and grabbing onto people as they walk past, asking them about what matters to them in relation to what we do here at Northeast Health.
“We’re thrilled to bits about being a large employer in the town, listening to our staff as well because they are essentially the heart and soul of the place and we need them to be letting us know what matters because they’re also the voice of the community."
Filling out the survey is easy and will only take a few minutes.
Ms Maclean said the survey is for people who might or might not visit the hospital frequently or can see themselves visiting in the future.
“Give us your brilliant ideas, you’ve probably sat in our waiting rooms or on various beds and you might have thought of a great idea, we’d love to know," Ms Maclean said.
“Even if you don’t come here, but you might be getting older and you see yourself accessing our healthy services in the future, how would you like them, would you like us to bring more services to your home, have you ever used the community health, or the dental service?
“We look at the demographic and we listen to very important people telling us the town’s growing and the population’s changing, but we actually want to hear from you.”
As NHW is the centre for many services such as the emergency department, which people from outlying towns access, the opinion of people in the whole 90,000 resident catchment area is important.
Feedback from the listening posts so far has been generally positive and the consultation team wants to hear more about specific services that would be supportive to individual people's needs.
To fill out the confidential survey scan the QR code with your phone's camera, or visit northeasthealth.org.au/have-your-say and click 'Online Survey'.
SCAN FOR SURVEY: Your feedback is key. Scan the QR code or visit northeasthealth.org.au/have-your-say.
